Faq

FAQ

  Where can I park my car ?
Car parking is available on the back side of the hotel, for Hotel and Spa customers only.
How do I know which are the most suitable treatments?
Our skilled staff will advise and assist you in selecting the correct treatment(s) and also in planning other aspects of your programme.
I am staying in the hotel to do I need to book a Spa appointment ?
To avoid disappointment we do recommend that you book your spa treatment in advance. However our Spa team will always be delighted to accommodate your booking without notice wherever possible.
Why is Face Mapping recommended when purchasing my skin care products?
Dermalogica products are designed to be most effective when prescribed by a Dermalogica professional skin therapist extensively trained in Face Mapping® skin analysis. Face Mapping analysis is the process of analyzing your skin, zone-by-zone, to diagnose your skin condition and prescribe suitable products for results. Without the assistance of a Dermalogica professional skin therapist, you may select the wrong products for your skin, and fail to reach your desired skin health results. Some people see results the first time they use the products, and everyone tells us that their skin feels different straight away. The skin feels, clean, smooth, hydrated, and reflects a new level of health that is visibly noticeable. If the skin has more advanced long-term needs, such as treatment of skin ageing, acne or hyper-pigmentation caused by hormonal fluctuations or sun damage, results may not be immediately visible; however, skin health will continue to improve as you follow the advice of your professional skin therapist, your Face Mapping® zone-by-zone prescription and your home care regimen.
Can I purchase Dermalogica inSpa Neptun?
Yes, we offer variety of Dermalogica products.